Refund policy

At Hazel + Bloom Co., we take pride in crafting each piece with care and precision to ensure your complete satisfaction. Due to the personalized and custom nature of our products, we regret to inform you that we do not accept returns.

Exceptions:

While we strive to deliver exceptional products, we acknowledge that unforeseen circumstances may arise. In the rare event that your item arrives damaged or there is an error in the personalization details, please contact us within 7 days of receiving your order. We will work diligently to address the issue and find a suitable resolution.

Contact Us:

For concerns related to damaged items or errors in personalization, please contact our Customer Support team at support@hazelandbloomco.com within the specified timeframe. Include your order number and clear photos of the issue for expedited assistance.

Cancellation Policy:

Given the customized nature of our products, cancellations can only be accommodated within 24 hours of placing your order. After this period, cancellations will not be accepted.

We appreciate your understanding and cooperation in adhering to our return policy. Our commitment is to deliver high-quality, personalized items that bring joy to your life's special moments.

Thank you for choosing Hazel + Bloom Co.